Support

We’re here to help.

Ask a question, report a problem, or get help with purchases and subscriptions. Email support is available to every GitTea user and does not require a GitHub account.

Support email: li@dess.xyz

Contact

Email support

Send questions, bug reports, purchase concerns, accessibility feedback, or feature requests to li@dess.xyz.

Response

Every request is reviewed

Support requests are reviewed directly. Response times may vary depending on the complexity of the question or technical issue.

Helpful details

What to include

Include your macOS version, GitTea version, a description of the issue, and clear steps to reproduce it. Remove passwords, API keys, and private repository content.

Frequently asked questions

Purchases and subscriptions

To restore a previous purchase, open GitTea and choose Application Settings → Subscription → Restore Purchases.

Auto-renewable subscriptions are managed through System Settings → Apple Account → Media & Purchases → Subscriptions.

Repository access

GitTea uses the macOS file picker and security-scoped bookmarks. If a repository can no longer be opened, choose Open Repository and grant access to its folder again.

AI features

GitTea does not provide AI services or credentials. To use optional AI assistance, choose an independent provider legally available in your location and enter its endpoint, model name, and API key in Application Settings → AI Service. Requests go directly to the endpoint you configure, and the API key is stored in the macOS Keychain.

联系支持

如需咨询使用问题、报告错误、处理购买或订阅问题,或者提出功能建议,请发送邮件至 li@dess.xyz。发送邮件无需 GitHub 账号,每个支持请求都会被直接审阅,回复时间可能因问题复杂程度而有所不同。

请在邮件中附上 macOS 版本、GitTea 版本、问题描述和复现步骤。请勿发送密码、API 密钥或私有仓库内容。

Additional resources